Refund & Cancellation Policy

Last updated: 9 June 2026

Multicore Technologies ("Multicore", "we", "us") provides software engineering and consulting services — including AI, Salesforce, custom software, and mobile app development — under individually agreed proposals, Statements of Work (SOWs), or service agreements. This policy explains, in general terms, how cancellation and refunds work. Where your signed agreement or SOW says something different, that document governs.

Project engagements (fixed scope)

• Advance payments and deposits reserve team capacity and fund the start of work. Once work on an engagement has begun, deposits are generally non-refundable.
• Milestone payments correspond to work that has been completed and delivered. Amounts invoiced for accepted milestones are not refundable.
• If you cancel before a milestone is complete, you are billed for the work performed up to the cancellation date, plus any non-cancellable third-party costs already committed on your behalf (for example, licences, infrastructure, or paid services).

Dedicated team and time & material engagements

For dedicated-team, retainer, or time-and-material engagements, you are billed for the time and resources used during each period. Work and time already delivered and accepted are not refundable. Future periods can be cancelled with the notice set out in your agreement (typically a defined number of days in advance).

Managed services and subscriptions

• You may cancel a recurring managed-services or support plan at any time. Cancellation stops future renewals.
• Cancellation takes effect at the end of the current billing period; you retain access to the agreed services until that date.
• We do not issue refunds or credits for the current or past billing periods, or for unused time within a period, unless your agreement states otherwise.

When a refund may be issued

We consider refund requests in good faith and on a case-by-case basis. A refund may be appropriate where we have invoiced for work we have not delivered, where a duplicate or erroneous payment has been made, or where your written agreement provides for one. A refund is not available simply because a completed deliverable was accepted and later deprioritised, or because an engagement was cancelled after work had begun.

How to request a cancellation or refund

Send your request, with your company name, the engagement or invoice reference, and the reason, to contact@multicoretechnologies.com. We will respond within a reasonable time, confirm what (if anything) is eligible, and explain the next steps.

Processing approved refunds

Where a refund is approved, it is issued to the original payment method. Processing time depends on your bank or payment provider and is typically completed within a few business days of approval on our side.

Changes to this policy

We may update this policy from time to time. The "last updated" date reflects the latest version, and the terms of your signed agreement always take precedence over this general policy.

Contact

Questions about cancellations or refunds? Email us at contact@multicoretechnologies.com.